BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.

Human labor is required in most business processes for productive delivery. Resorting to BPO which provides human labor at a lower cost helps companies maximize their ROI in such a situation. Growing competition also demands continuous innovation. By outsourcing some tasks, companies can focus more on their core activities to bring about innovation in their products as well as services. Furthermore, developments in IT and telecommunications infrastructure have enabled companies to transfer data to any place in the world. One of the major restraints to the growth of this market is the issue of security of valuable data. The client firm provides sensitive data to the service provider firm, which if misused can prove to be harmful to the interests of the client firm. Other factors such as loss of control of operations of processes, financial instability of the vendors, loss of expertise, etc. are some of the restraints to the growth of the BPO market. Problem of high attrition rates amongst workers is also one of the challenges faced by the BPO industry as the workers show a tendency of not pursuing BPO as a full time career. 

In 2018, the global BPO market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global BPO status, future forecast, growth opportunity, key market and key players. The study objectives are to present the BPO development in United States, Europe and China.

The key players covered in this study

Accenture

Capgemini

Genpact

IBM

Tata Consultancy Services

3i Infotech

...

Market segment by Type, the product can be split into

Finance & Accounting

Customer Services

HR Outsourcing

KPO

Procurement Outsourcing

Market segment by Application, split into

Manufacturing

Telecommunications & Technology

Banking

Insurance & Finance Services

Retail

Others

Market segment by Regions/Countries, this report covers

United States

Europe

China

Japan

Southeast Asia

India

Central & South America

The study objectives of this report are:

To analyze global BPO status, future forecast, growth opportunity, key market and key players.

To present the BPO development in United States, Europe and China.

To strategically profile the key players and comprehensively analyze their development plan and strategies.

To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of BPO are as follows:

History Year: 2014-2018

Base Year: 2018

Estimated Year: 2019

Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview

1.1 Study Scope

1.2 Key Market Segments

1.3 Players Covered

1.4 Market Analysis by Type

1.4.1 Global BPO Market Size Growth Rate by Type (2014-2025)

1.4.2 Finance & Accounting

1.4.3 Customer Services

1.4.4 HR Outsourcing

1.4.5 KPO

1.4.6 Procurement Outsourcing

1.5 Market by Application

1.5.1 Global BPO Market Share by Application (2014-2025)

1.5.2 Manufacturing

1.5.3 Telecommunications & Technology

1.5.4 Banking

1.5.5 Insurance & Finance Services

1.5.6 Retail

1.5.7 Others

1.6 Study Objectives

1.7 Years Considered

2 Global Growth Trends

2.1 BPO Market Size

2.2 BPO Growth Trends by Regions

2.2.1 BPO Market Size by Regions (2014-2025)

2.2.2 BPO Market Share by Regions (2014-2019)

2.3 Industry Trends

2.3.1 Market Top Trends

2.3.2 Market Drivers

2.3.3 Market Opportunities

3 Market Share by Key Players

3.1 BPO Market Size by Manufacturers

3.1.1 Global BPO Revenue by Manufacturers (2014-2019)

3.1.2 Global BPO Revenue Market Share by Manufacturers (2014-2019)

3.1.3 Global BPO Market Concentration Ratio (CR5 and HHI)

3.2 BPO Key Players Head office and Area Served

3.3 Key Players BPO Product/Solution/Service

3.4 Date of Enter into BPO Market

3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application

4.1 Global BPO Market Size by Type (2014-2019)

4.2 Global BPO Market Size by Application (2014-2019)

5 United States

5.1 United States BPO Market Size (2014-2019)

5.2 BPO Key Players in United States

5.3 United States BPO Market Size by Type

5.4 United States BPO Market Size by Application

6 Europe

6.1 Europe BPO Market Size (2014-2019)

6.2 BPO Key Players in Europe

6.3 Europe BPO Market Size by Type

6.4 Europe BPO Market Size by Application

7 China

7.1 China BPO Market Size (2014-2019)

7.2 BPO Key Players in China

7.3 China BPO Market Size by Type

7.4 China BPO Market Size by Application

8 Japan

8.1 Japan BPO Market Size (2014-2019)

8.2 BPO Key Players in Japan

8.3 Japan BPO Market Size by Type

8.4 Japan BPO Market Size by Application

9 Southeast Asia

9.1 Southeast Asia BPO Market Size (2014-2019)

9.2 BPO Key Players in Southeast Asia

9.3 Southeast Asia BPO Market Size by Type

9.4 Southeast Asia BPO Market Size by Application

10 India

10.1 India BPO Market Size (2014-2019)

10.2 BPO Key Players in India

10.3 India BPO Market Size by Type

10.4 India BPO Market Size by Application

11 Central & South America

11.1 Central & South America BPO Market Size (2014-2019)

11.2 BPO Key Players in Central & South America

11.3 Central & South America BPO Market Size by Type

11.4 Central & South America BPO Market Size by Application

12 International Players Profiles

12.1 Accenture

12.1.1 Accenture Company Details

12.1.2 Company Description and Business Overview

12.1.3 BPO Introduction

12.1.4 Accenture Revenue in BPO Business (2014-2019)

12.1.5 Accenture Recent Development

12.2 Capgemini

12.2.1 Capgemini Company Details

12.2.2 Company Description and Business Overview

12.2.3 BPO Introduction

12.2.4 Capgemini Revenue in BPO Business (2014-2019)

12.2.5 Capgemini Recent Development

12.3 Genpact

12.3.1 Genpact Company Details

12.3.2 Company Description and Business Overview

12.3.3 BPO Introduction

12.3.4 Genpact Revenue in BPO Business (2014-2019)

12.3.5 Genpact Recent Development

12.4 IBM

12.4.1 IBM Company Details

12.4.2 Company Description and Business Overview

12.4.3 BPO Introduction

12.4.4 IBM Revenue in BPO Business (2014-2019)

12.4.5 IBM Recent Development

12.5 Tata Consultancy Services

12.5.1 Tata Consultancy Services Company Details

12.5.2 Company Description and Business Overview

12.5.3 BPO Introduction

12.5.4 Tata Consultancy Services Revenue in BPO Business (2014-2019)

12.5.5 Tata Consultancy Services Recent Development

12.6 3i Infotech

12.6.1 3i Infotech Company Details

12.6.2 Company Description and Business Overview

12.6.3 BPO Introduction

12.6.4 3i Infotech Revenue in BPO Business (2014-2019)

12.6.5 3i Infotech Recent Development

13 Market Forecast 2019-2025

13.1 Market Size Forecast by Regions

13.2 United States

13.3 Europe

13.4 China

13.5 Japan

13.6 Southeast Asia

13.7 India

13.8 Central & South America

13.9 Market Size Forecast by Product (2019-2025)

13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix

15.1 Research Methodology

15.1.1 Methodology/Research Approach

15.1.1.1 Research Programs/Design

15.1.1.2 Market Size Estimation

12.1.1.3 Market Breakdown and Data Triangulation

15.1.2 Data Source

15.1.2.1 Secondary Sources

15.1.2.2 Primary Sources

15.2 Disclaimer

15.3 Author Details

List of Tables and Figures

Table BPO Key Market Segments

Table Key Players BPO Covered

Table Global BPO Market Size Growth Rate by Type 2014-2025 (Million US$)

Figure Glo